Formta Support
When you need help, you talk to a friendly person at Formta, not an AI chat. You can reach us from the question mark in the header, in two ways: Chat with support and Report an issue.
Chatting With Support
Select Chat with support, type your message and send it, and someone from our team answers you. We're in the chat Monday to Friday, 09:00 to 16:00 UK time. Outside those hours, we answer by email. While you wait, you can minimise the chat and keep working, and the clock icon shows your past conversations.
How many chats you can start a month depends on your plan:
| Plan | Chats a month |
|---|---|
| Free | 5 |
| Personal | 20 |
| Studio | 50 |
| Pro | No limit |
Reporting An Issue
When something isn't working, select Report an issue, describe what happened and click Send report. We answer by email, and you can reply to that email to carry on the conversation. See Getting Help.
How Quickly We'll Answer
We answer every message, and how quickly depends on your plan:
- Free: Within 10 business days
- Personal: Within 5 business days
- Studio: Within 48 business hours
- Pro: Within 24 business hours
What We Can Help With
- Problems in Formta
- Billing and your account
- Ideas for new features or templates
- Google Calendar, payments and emails
- How to do something in Formta