Getting Help

When you're stuck, help is one click away, whatever you're working on. Click the question mark in the header to open Need help?, and select:

• Show me how Formta works: A guided tour of the basics
• Guide for: A step-by-step guide to an element. Select the element on the page first, and its name shows here
• Shortcuts: Every keyboard shortcut
• Documentation: These docs, with how every part of Formta works
• Report an issue: Tell us about a problem
• Chat with support: Talk to a person from our team in the app

You can also email us at info@formta.com.

Reporting An Issue

Select Report an issue and tell us what's wrong:

• Summary: What's wrong, in a sentence
• What happened?: What happened, what you expected to happen, and the steps to make it happen again
• Attachments (optional): Screenshots or files that show the problem

While you type, Helpful documentation suggests docs that may already answer your question. Click Send report, and we answer by email.

How Quickly We'll Answer

We answer every report and chat, and how quickly depends on your plan:

Plan	Response time
Free	10 business days
Personal	5 business days
Studio	48 business hours
Pro	24 business hours

What To Write

The more you tell us, the quicker we can help.

For A Problem

• What you were trying to do
• What you expected to happen, and what happened instead
• The steps to make it happen again, numbered 1, 2, 3
• Your browser and device, like Chrome on a Mac or Safari on an iPhone
• Screenshots

For Billing

• The email you use for your account
• The invoice number, if there is one
• The date it happened

For "How Do I…?"

• What you're trying to do
• What you've tried, and what didn't work

Tips

• Search these guides first. Your question may already have an answer
• One question per report, so each one is easier to follow up
• Reply to our email to add more information, so it all stays together