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System Status

How to tell whether Formta is working as it should, and what to do if it isn't.

Checking Formta's Status​

The status page shows if Formta is working as it should right now. If something's down there, we already know and we're on it.

First Things To Try​

If you experience problems in Formta, start here:

  1. Refresh the page: A lot of one-off problems go away
  2. Try another browser, or a private window: That rules out browser extensions
  3. Check your internet connection: A slow or dropped connection can look like a problem in Formta
  4. Sign out and in again

If none of those help, get in touch.

Is It Your Connection?​

When your connection drops, a banner at the top of the app says You're offline. Changes will sync when you're back online. If your internet works but Formta can't be reached, it says We can't reach Formta right now. Your changes are kept and will sync when the connection's back online. If you've set up offline work for your device, you can continue working in both cases. See Working Offline.

Reporting An Issue​

Click the question mark in the header and select Report an issue or Chat with support. Tell us:

  • What you were trying to do, and what happened instead
  • When it happened
  • Your browser and device
  • Add a screenshot, if you can

See Getting Help.

How Quickly We'll Answer​

We answer every report and chat, and how quickly depends on your plan:

  • Free: 10 business days
  • Personal: 5 business days
  • Studio: 48 business hours
  • Pro: 24 business hours